Frequently Asked Questions
Due to the nature of our products and services, we receive an enormous amount of questions on a daily basis. In order to provide the most information to our customers, we have identified some of the more commonly asked questions, along with our responses, and compiled them into an easy-to-us list below.
Please be sure to check this page before contacting us as we will no longer respond to questions that are answered below. This page will be continuously updated as we identify common inquiries.
Yes we are still shipping, but it may be slightly delayed due to the current COVID-19 situation.
- Use our live chat service during normal business hours.
- Create a support ticket by going to https://inshanedesigns.com/my-tickets/
After an order is placed, we generally have it ready to be picked up by our shipping carrier within 2-4 business days. This is subject to change due to product availability.
When your order is shipped you will receive an email letting you know, the tracking number will be included in this email.
All items are mailed via USPS. Please check the USPS.com website for tracking information by clicking on the hyperlink attached to the tracking number, or by copying and pasting the tracking number. If your package shows its somewhere other than “Lemoyne, PA”, please contact USPS. If it shows that it hasn’t left Lemoyne, PA for longer than 3 days, please create a support ticket.
We have a very wide variety of merchandise offered on our website, however there are a handful of items that we have to order from outside vendors. These items are mostly t-shirts, hats, and key tags. Items such as stickers and decals are made in house and can be re-stocked within a few days. Items that are ordered from our vendors will not be re-stocked and only reordered at our discretion.
We strive to satisfy all of our customer needs and honor all special requests. Unfortunately due to the high number of orders during giveaways, it may be difficult to handle custom orders. We ask that customers save special request inquiries until after each giveaway.